How to Buy

EXISTING CUSTOMERS:  Please register on our website.  (Top right-hand corner.)  Within 24 hours we will link you to your existing Bay State account and assign you to the appropriate location and salesperson.  Your account must be linked before you will see any products available for purchase.

NEW CUSTOMERS:  We are wholesale only.  If you are a resale business, please complete the online registration and a completed customer application.  The customer application is available for download below.  The application can be mailed to our Wilmington location or emailed to us.   We will notify you when your account is assigned and approved.  You will not be able to purchase from our website or in person at one of our locations until we receive a completed customer application.  


ORDERS placed on the website will be processed and available for pick on the day you choose at checkout.   We strive to fill each order completely, but there are cases when items offered might not be available.  An order is a request and not guaranteed.  We will do our best to alert you as soon as possible with any issues.  If you need to ensure that an item is available, please contact your saleperson directly.


FUTURE ORDERS and questions about future item availability should be directed to your salesperson or emailed to  


AVAILABILITY AND PRICES can vary by location.


DELIVERY by Bay State vehicles is only available to existing customers who currently receive that service or those who have made prior arrangements with us.


PAYMENT is required at the time of pick up or delivery.


CREDIT REQUESTS are handled on a case by case basis.  They must be made within 24 hours of receipt and accompanied by the item(s) in question or photos that clearly identify the issue.